Handle 10x the orders without hiring more support staff.
We build AI customer support agents and order-flow automation for Australian online brands, so you can grow order volume without your inbox or your team falling over.
Book a Free Automation AuditWhere e-commerce and online retail businesses lose hours every week
"Where is my order?" emails consuming 60% of support time.
Returns and refunds taking days to process manually.
Stock-outs because inventory isn't synced across channels.
Cart abandonment emails that aren't personalised or timed right.
Customer reviews and questions on Shopify going unanswered for days.
Manual order tagging and routing for VIPs, wholesale, or fraud.
What we automate for e-commerce and online retail
Real automations we build for Australian online stores, from order flow to customer comms.
AI Customer Support Agent
A 24/7 AI agent trained on your products, policies, sizing, and shipping. It answers WISMO, returns, sizing, and product questions instantly, and escalates only the tricky ones.
Order Flow & Fulfilment Automation
Orders auto-tag, route to the right warehouse, trigger personalised confirmations, and fire shipping updates, all without your team touching them.
Returns & Refunds on Autopilot
Customers self-serve returns through a branded flow. Refunds process automatically when stock arrives back. Typical handle time drops from 15 minutes to zero.
Inventory Sync & Reorder Alerts
Live inventory sync across Shopify, eBay, Amazon AU, and your warehouse. Reorder alerts fire before you stock out, with supplier emails ready to send.
What this looks like in numbers
80%
Of support tickets typically resolved by the AI agent without a human handoff.
<30 sec
Average customer response time, 24/7.
$4K/mo
Typical support staffing saving for a $1M to $5M brand.
E-commerce and online retail automation: common questions
Keep exploring
Ready to stop doing the manual work?
Book a free 30-minute audit. We will map your top 3 automation opportunities and what they are worth in time and dollars.
Ready for a custom blueprint?
Get a personalized automation proposal in minutes. Tell us your business and what's eating your time — we'll generate a custom blueprint tailored to your industry and challenges.
Get Your Blueprint